Refunds and Returns Policy
Clipkulture Market connects customers with independent vendors offering ready-made products, customised items, and professional services.
Because orders differ, refund and return eligibility depends on the type of order, its production stage, and the terms agreed upon before payment.
Ready-Made Products
A return may be considered when:
- The wrong item was delivered
- The item arrived damaged
- The item differs significantly from its listing
- The vendor approved the return under their stated policy
You must report the issue within 24 hours of delivery and provide clear photographs or other supporting evidence.
Items must be unused, unworn, and returned in their original condition unless they arrived damaged.
Custom and Made-to-Order Products
Customized and made-to-order products are generally not returnable because they are created according to the customer’s specifications.
A refund or correction may be considered when:
- The product differs significantly from the agreed-upon specifications
- The vendor used the wrong measurements, colour, material, or design
- The vendor cannot complete the order
- The order is not delivered within a reasonable period after the agreed date
Refunds may not apply where the customer:
- Provided incorrect measurements or information
- Approved a design, fabric, sample, or production stage
- Changed their mind after production began
- Requested changes that affected the final result or delivery date
Services
Payments for services may be refundable when the vendor cancels or cannot provide the agreed service.
Once a service has begun or has been completed, refunds will depend on the amount of work already carried out and the terms of the accepted offer.
Deposits and Milestone Payments
Deposits may become non-refundable once the vendor has:
- Purchased materials
- Reserved a date
- Started production
- Completed part of the agreed work
Where an order is cancelled, the vendor may be paid for verified materials, completed work, or other reasonable costs already incurred.
Any remaining refundable amount will be determined after the order record has been reviewed.
Cancellations
Customers should submit cancellation requests through Clipkulture as soon as possible.
Cancellation does not automatically guarantee a full refund. Eligibility will depend on:
- The type of product or service
- Whether production has started
- Materials already purchased
- Work already completed
- Non-refundable costs
- The cancellation terms in the accepted offer
Delivery Charges
Original delivery, shipping, customs, and return costs are generally non-refundable unless the vendor delivered the wrong item or the product arrived damaged due to inadequate packaging.
Customers are responsible for customs duties and destination charges unless otherwise agreed.
Reporting a Problem
Contact Clipkulture Support within 24 hours of delivery or service completion.
Your report should include:
- Your order number
- A description of the problem
- Photographs or videos where relevant
- Delivery records
- Any other supporting information
Do not return an item without receiving return instructions from Clipkulture.
How We Review Requests
Clipkulture will review the following:
- The accepted offer
- Product or service specifications
- Customer and vendor communication
- Progress approvals
- Delivery evidence
- Photographs and supporting documents
- The vendor’s stated policies
We may help both parties agree on the following:
- A correction or adjustment
- Replacement
- Partial refund
- Full refund
- Additional time to complete the order
- Another reasonable resolution
Refund Processing
Approved refunds will be sent through the original payment method where possible.
Processing times may depend on the payment provider, bank, currency, and country involved.
Clipkulture service fees, payment-processing charges, and completed portions of an order may be non-refundable where permitted and clearly disclosed.
Important Notice
Vendors on Clipkulture are independent businesses responsible for producing products and providing services.
Return policies may vary depending on the seller and the type of product.
Clipkulture keeps transaction records, manages payments, supports communication, and reviews reported problems in accordance with the agreed order terms and applicable platform policies.
Digital Products
Due to the nature of digital goods, digital products are generally non-refundable once delivered.
These include:
- Wedding invitations
- Digital artwork
- Wedding web pages
- Downloadable templates
If there is an error or technical issue, please contact us and we will work with the seller to resolve it.
Need Help With an Order?
Report the problem through Clipkulture Support and include your order number and supporting evidence.